Creating Empathy Maps is useful for synthesizing research data in order to better understand the users. Empathy Maps are great for creating Personas, identifying users with different mindsets.
This article proposes a visual vocabulary of brands, systems, and products. The vocabulary denotes a design system’s varying outputs, documentation, adoption, and organizational boundaries. To conclude, the vocabulary is illustrated via complete, scenario-based example.
The goal of accessibility is to design & code digital products, services in a way that users with disabilities are able to use them. Your context or temporary condition and limitation also affect the way you use a product.
Accessibility
Accessibility — UX Knowledge Base Sketches
Knowledge
User Interviews: How, When, and Why to Conduct Them — NN/g
User interviews have become a popular technique for getting user feedback, mainly because they are fast and easy. Use them to learn about users’ perceptions of your design, not about its usability.
Interviews
User Interviews: How, When, and Why to Conduct Them — NN/g