Domain Experts / Subject Matter Experts / Industry Experts have invaluable knowledge that you can (and should) apply during your UX process. Domain expert involvement is not an alternative to UX research, and a domain expert is certainly neither a “user expert” nor a designer.
Interviews
Domain Expert Interview — UX Knowledge Base Sketches
Not sure how to enable your employees to develop their career and professional capabilities over time? Here's an easy way to get started with a proven process that works regardless of the age or size of your company.
Leadership
Five Questions Smart Managers Regularly Ask Their Employees — Thomvest Ventures