When a customer uses a company's products and services to achieve a goal or need, they are going on a journey from point A to point Z. A customer journey map charts the path a user takes from the beginning of this journey to the satisfaction of that need.
A rare opportunity to watch Chris Do speak in front of a live audience and learn how to speak the language of business and creativity in this comprehensive lecture series.
Small Biz, Biz Dev
You're a Business Not a Freelancer — The Futur
Knowledge
User Interview: How To Ask Good Questions — UX Knowledge Base Sketches
While interviewing users may seem to be an easy task — “You are just asking some questions, and the interviewee gives some answers, and that’s it, right?” Well, not really.
Interviews
User Interview: How To Ask Good Questions — UX Knowledge Base Sketches