In this article, we’ll define a general UX design process, as well as the order in which specific UX phases should be taken. We will also see what methods can be used by UX designers during each phase.
Processes, Project Management
UX Process: What It Is, What It Looks Like and Why It’s Important
Creating Empathy Maps is useful for synthesizing research data in order to better understand the users. Empathy Maps are great for creating Personas, identifying users with different mindsets.
Proof of concept in software development is a controversial topic. The person that came up with a software idea is usually convinced of its relevance. And stakeholders usually don't want to spend time on something that is not even going to be included in the final product.